Incidents reported on status page for Fivesigmalabs https://status.fivesigmalabs.com/ https://d1lppblt9t2x15.cloudfront.net/logos/1b38703e0c3d147f553e15089ac4ad71.png https://status.fivesigmalabs.com/ en https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:45:47 +0000 https://status.fivesigmalabs.com/#98533a6a68045749e496db830b13d19cb4606463924113796d1156fd456717ab GET Newly Created Payments recovered https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:45:44 +0000 https://status.fivesigmalabs.com/#7b5aa8d6a94e0e7a1caeda8b57e2ff7ad482888d85e83da0f68ca07f9b1756aa GET Payments recovered https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:45:29 +0000 https://status.fivesigmalabs.com/#c824c267391d861c33264a1475789cd71a7b044a385baef5c94ebd0e41896535 POST MOI Status Update recovered https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:44:24 +0000 https://status.fivesigmalabs.com/#498460d672d45bd48af53b4fd1422c7ad77b27f5f0ea615c33c6b2ae03a50b73 GET Claim recovered https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:42:48 +0000 https://status.fivesigmalabs.com/#233434cd107d3ee25aee209078ccb1d9f9c3f19c399c807624c1d1f47749b28a GET Policy recovered https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:42:22 +0000 https://status.fivesigmalabs.com/#90c2d8da8aeab558823e86aa44b98dcb7979403c0e524f117d961b12f530496d GET Exposure recovered https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:30:17 +0000 https://status.fivesigmalabs.com/#498460d672d45bd48af53b4fd1422c7ad77b27f5f0ea615c33c6b2ae03a50b73 GET Claim went down https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:28:54 +0000 https://status.fivesigmalabs.com/#233434cd107d3ee25aee209078ccb1d9f9c3f19c399c807624c1d1f47749b28a GET Policy went down https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:28:14 +0000 https://status.fivesigmalabs.com/#90c2d8da8aeab558823e86aa44b98dcb7979403c0e524f117d961b12f530496d GET Exposure went down https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:26:34 +0000 https://status.fivesigmalabs.com/#c824c267391d861c33264a1475789cd71a7b044a385baef5c94ebd0e41896535 POST MOI Status Update went down https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:26:28 +0000 https://status.fivesigmalabs.com/#7b5aa8d6a94e0e7a1caeda8b57e2ff7ad482888d85e83da0f68ca07f9b1756aa GET Payments went down https://status.fivesigmalabs.com/ Sun, 29 Mar 2026 09:26:28 +0000 https://status.fivesigmalabs.com/#98533a6a68045749e496db830b13d19cb4606463924113796d1156fd456717ab GET Newly Created Payments went down https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 09:42:51 +0000 https://status.fivesigmalabs.com/#659ba456bf80439e0d4e323b5cf3af9eb0fb52ca312d66d600e52cda12c2d9dd GET Policy recovered https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 09:39:26 +0000 https://status.fivesigmalabs.com/#9b819c318922f0a61359265bad430b6c3c68031223e4f82e32b15f38e997dcd1 GET Claim recovered https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 09:37:22 +0000 https://status.fivesigmalabs.com/#ccf29f6d0cb07b04361114df6f7063594f63f2ad60cf6acc3dbc71a818123006 GET Exposure recovered https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 09:30:14 +0000 https://status.fivesigmalabs.com/#9b819c318922f0a61359265bad430b6c3c68031223e4f82e32b15f38e997dcd1 GET Claim went down https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 09:28:51 +0000 https://status.fivesigmalabs.com/#659ba456bf80439e0d4e323b5cf3af9eb0fb52ca312d66d600e52cda12c2d9dd GET Policy went down https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 09:28:18 +0000 https://status.fivesigmalabs.com/#ccf29f6d0cb07b04361114df6f7063594f63f2ad60cf6acc3dbc71a818123006 GET Exposure went down https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 09:04:12 +0000 https://status.fivesigmalabs.com/#c758a28bd752b09fad91414583691465445d73668c1aa70633e5bdc7ff956c09 GET Claim recovered https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:55:11 +0000 https://status.fivesigmalabs.com/#c758a28bd752b09fad91414583691465445d73668c1aa70633e5bdc7ff956c09 GET Claim went down https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:52:52 +0000 https://status.fivesigmalabs.com/#14da4ce9bc81fdedd631d1d936abf350c563910e1892682f27a1248602f02b1d GET Policy recovered https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:52:32 +0000 https://status.fivesigmalabs.com/#8e7f438a46f2688e3b4f37dca2744318ac3702220be1becf0c62f5760faeec0d GET Exposure recovered https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:50:45 +0000 https://status.fivesigmalabs.com/#3c418c079e06953244aca4c38b2ecc2c6f7025360cbb2d738d261e873f3ff3ec GET Newly Created Payments recovered https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:50:41 +0000 https://status.fivesigmalabs.com/#6cb065097a4088f811a8406e303d13485501db5b7aa4ca6db85a942f2194890c POST MOI Status Update recovered https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:50:34 +0000 https://status.fivesigmalabs.com/#289c9d2e0f49fed96a6474817659af53011f917a55b78e819a1345a03284eab0 GET Payments recovered https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:49:14 +0000 https://status.fivesigmalabs.com/#3ed78f793e3e07bc88be25807395b25a44a200406d6b06db00280c776d9e71c7 GET Claim recovered https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:20:13 +0000 https://status.fivesigmalabs.com/#3ed78f793e3e07bc88be25807395b25a44a200406d6b06db00280c776d9e71c7 GET Claim went down https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:18:49 +0000 https://status.fivesigmalabs.com/#14da4ce9bc81fdedd631d1d936abf350c563910e1892682f27a1248602f02b1d GET Policy went down https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:18:17 +0000 https://status.fivesigmalabs.com/#8e7f438a46f2688e3b4f37dca2744318ac3702220be1becf0c62f5760faeec0d GET Exposure went down https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:16:34 +0000 https://status.fivesigmalabs.com/#6cb065097a4088f811a8406e303d13485501db5b7aa4ca6db85a942f2194890c POST MOI Status Update went down https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:16:32 +0000 https://status.fivesigmalabs.com/#289c9d2e0f49fed96a6474817659af53011f917a55b78e819a1345a03284eab0 GET Payments went down https://status.fivesigmalabs.com/ Sun, 22 Feb 2026 08:16:32 +0000 https://status.fivesigmalabs.com/#3c418c079e06953244aca4c38b2ecc2c6f7025360cbb2d738d261e873f3ff3ec GET Newly Created Payments went down https://status.fivesigmalabs.com/incident/474675 Mon, 09 Dec 2024 12:04:00 -0000 https://status.fivesigmalabs.com/incident/474675#aa687c1d3b117449f0bd7c1263c6f603068b556b8af69adae341910819288f64 Update: The issue where users were experiencing errors during phone calls has been resolved. Our team has identified and addressed the root cause, and services are now operating as expected. We apologize for any inconvenience this may have caused and appreciate your patience while we worked on resolving the issue. If you encounter any further issues, please don't hesitate to reach out to our support team. https://status.fivesigmalabs.com/incident/474675 Mon, 09 Dec 2024 09:19:00 -0000 https://status.fivesigmalabs.com/incident/474675#d9ec9867841601fd53e0a2da8b46aa0a91698d90fdc8c98b92f9f8a973f02f0f We are currently investigating an issue where users are experiencing errors during phone calls. Our team is working to identify the root cause and resolve it as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be provided as soon as we have more information. https://status.fivesigmalabs.com/incident/468161 Wed, 27 Nov 2024 12:26:00 -0000 https://status.fivesigmalabs.com/incident/468161#9c30fda2814a170c720674b9f7eb645eb456a59d4b9550d5036b7d5dda3d42b8 The issue has been resolved, and the reports and dashboards service has returned to normal. https://status.fivesigmalabs.com/incident/468161 Tue, 26 Nov 2024 17:47:00 -0000 https://status.fivesigmalabs.com/incident/468161#5b6aaf50cfdee646443863b40d1fa1dd8405fb1be091397c9f3c7e11bf3c259b The reports and dashboards are currently unavailable. We are actively investigating the issue and will provide an update as soon as the service is restored. Thank you for your patience. https://status.fivesigmalabs.com/incident/463504 Mon, 18 Nov 2024 13:31:00 -0000 https://status.fivesigmalabs.com/incident/463504#7fe397bef26fb044048deeb91495b9b8b382245eaf95c4ec29f8ceea51df4099 A fix was deployed, and the issue has been resolved. https://status.fivesigmalabs.com/incident/463504 Mon, 18 Nov 2024 13:21:00 -0000 https://status.fivesigmalabs.com/incident/463504#976d1240fdf49d810a27ff8650ebc43e36744bad97ad0f55c41ea6b4c7c94004 We are aware that users may be experiencing system slowness. Our team is actively working to resolve the issue as quickly as possible. https://status.fivesigmalabs.com/incident/456431 Tue, 05 Nov 2024 14:06:00 -0000 https://status.fivesigmalabs.com/incident/456431#cd45b4d0261dfcd69e96c9826a766ff1fb4cd801d572244470f11b1f5caf15db The issue has been resolved, and we are actively monitoring system performance to ensure stability. https://status.fivesigmalabs.com/incident/420655 Thu, 29 Aug 2024 08:43:00 -0000 https://status.fivesigmalabs.com/incident/420655#52824eef27dba95e736c6596d25d67ab635c653a3e7d388447d2854ff3a28056 The reports and dashboards service is restored. https://status.fivesigmalabs.com/incident/420655 Wed, 28 Aug 2024 11:24:00 -0000 https://status.fivesigmalabs.com/incident/420655#877604c9bee04b64f972f702144ca85a4ba3d6ee0ca6d2a0d7b0acc63778fff0 The reports and Dashboards service is down. We are working to resolve the issue. https://status.fivesigmalabs.com/incident/418903 Sun, 25 Aug 2024 12:53:00 -0000 https://status.fivesigmalabs.com/incident/418903#9a0f0b93d2bb95c26fec4c0f3c0254a458ee6a26da6dbc6f8e3c23de4c2954c2 We have deployed a fix, and the issue is now resolved. https://status.fivesigmalabs.com/incident/418903 Sun, 25 Aug 2024 11:50:00 -0000 https://status.fivesigmalabs.com/incident/418903#78d25eb447bd08d321899d1f43f98235fa65468d82ba1e62bc558f94d4df4553 Users may experience slowness and page refresh in UAT production. We are actively working to resolve it. https://status.fivesigmalabs.com/incident/402425 Tue, 23 Jul 2024 15:17:00 -0000 https://status.fivesigmalabs.com/incident/402425#f46e766ee61aa128ae341fc0bc0b5ffae17d35f5dbec587cb48069efd2ae370e The Telephony system is now operating normally. https://status.fivesigmalabs.com/incident/402425 Tue, 23 Jul 2024 14:02:00 -0000 https://status.fivesigmalabs.com/incident/402425#8a6670b5464202f47528757c586da777ffbefbfb7c59f60d6b5a6885c670ac80 Twilio reported an issue that may impact the ability to make or receive calls. They are working on resolving it https://status.fivesigmalabs.com/incident/373652 Thu, 23 May 2024 12:31:00 -0000 https://status.fivesigmalabs.com/incident/373652#9f23866485988c78cfff6b90be30bc36200f205c901666384212f80fc54e7b81 We have deployed a fix, and the system is back to normal. https://status.fivesigmalabs.com/incident/373652 Thu, 23 May 2024 11:56:00 -0000 https://status.fivesigmalabs.com/incident/373652#e6898434f6757096e2a02d7710262b7c7d91b4e592b6c26dcb0196d86a58ef59 Users may experience slowness and page refresh issues. We are working on resolving it. https://status.fivesigmalabs.com/incident/273458 Mon, 16 Oct 2023 14:14:00 -0000 https://status.fivesigmalabs.com/incident/273458#f48b90cdba05d47fc7e79a3531ca5a57dbdef0aa237ed48e58d4271718ddbc7c The issue has been resolved, and we will continue to monitor the situation for any further developments. https://status.fivesigmalabs.com/incident/273425 Mon, 16 Oct 2023 12:52:00 -0000 https://status.fivesigmalabs.com/incident/273425#fc8be5812623e8a9dc06a06eb3b3b8533b9960d941c0e345504f6b668651ff7e The team deployed a fix, and the system is being monitored. https://status.fivesigmalabs.com/incident/273390 Mon, 16 Oct 2023 11:00:00 -0000 https://status.fivesigmalabs.com/incident/273390#619eb820e5b2b566189efc316f195763ffa040515f875ab625816c90912c635d Users may experience Slowness and error messages. The team is actively working to resolve the issue. https://status.fivesigmalabs.com/incident/262265 Thu, 21 Sep 2023 10:12:00 -0000 https://status.fivesigmalabs.com/incident/262265#c017ec231d0009d2c9e6b9567798a0620faf44c94e3801b902c43a2e99e8ce9b The issue reported previously is now fixed. https://status.fivesigmalabs.com/incident/262265 Thu, 21 Sep 2023 10:07:00 -0000 https://status.fivesigmalabs.com/incident/262265#6756b23b338bec69876c1b7ca82bbed70302a42677cea069a348a5d78f00adf3 Users may experience Slowness and page refresh when working on the CMS problem. We are actively working to resolve the problem. https://status.fivesigmalabs.com/incident/218706 Sun, 11 Jun 2023 10:00:00 -0000 https://status.fivesigmalabs.com/incident/218706#2f4a7138916ddd18649d174aba661b66587ca908030d5d17498a40073cc89495 Maintenance completed https://status.fivesigmalabs.com/incident/218706 Sun, 11 Jun 2023 07:00:00 -0000 https://status.fivesigmalabs.com/incident/218706#587f0e770603fbaa8d7508f2318b4a32e1e4ed15bf3e1af3ce8eef72dcbfff6c The platform and API's will be unavailable during the maintenance window due to upgrading our Database.